Remote Monitoring for Your Peace of Mind
Even with the highest-quality power equipment, service and maintenance may be necessary to keep things running smoothly. An overused machine may overheat or experience part malfunctions, and when this happens, you want to have assistance to get things back on track as soon as possible. Remote monitoring services can streamline the service process by speeding up response times.
Remote monitoring is especially helpful if you are located far away from your service provider, such as at a remote construction or mining site. It is also vital if you rely on backup generators and provide critical services — for example, if you work in a health care facility such as a hospital or provide emergency services at a police precinct or fire station.
Count on Gen-Tech
More than five decades ago, Gen-Tech broke new ground by engineering the first generation of cost-effective home standby generators. In the years since, they have continued to revolutionize the backup power industry, becoming the leading manufacturer of home, commercial, and industrial generator products.
Gen-Tech is also a leader when it comes to service. Their dedication to excellence is reflected not only in the quality of their products but also in their unparalleled customer service programs, which include remote monitoring.
Benefits of Remote Monitoring
Gen-Tech is happy to customize their remote monitoring services in relationship to a customer’s needs. Regardless of which specific features you choose, your remote monitoring service will allow 24/7 online access to your generator set.
These features offer many benefits for your business. One is a significant cost reduction, as remote monitoring makes servicing your equipment much more efficient in terms of both time and money. Technicians will log online to monitor alerts, warnings, and codes to determine a diagnosis and then visit your site with the tools and parts necessary to restore normal generator operations. By eliminating the need for the traditional on-site diagnosis step, remote monitoring saves you and your service provider time and money as you get things running smoothly again.
A technician can also perform the following tasks with remote monitoring:
- Monitoring machine health and readiness
- Checking fuel levels, oil pressure, run times, engine temperature, battery voltage, and other essential operations
- Starting and stopping a generator in the field when alerted to potential problems
- Alarm management, completed with direct alarm notifications to service personnel via email or SMS
Gen-Tech’s remote monitoring service uses the GT400+ Alerting System, a fully featured commercial and industrial universal system. If you want to increase your peace of mind about servicing your equipment quickly and efficiently, contact Gen-Tech to discuss options for remote monitoring services that meet your needs.