Answers to the Most Common Questions Our Generator Technicians Receive
Power generation equipment comes in all shapes and sizes. That means there is an equally wide range of issues, problems, and maintenance requirements. At Gen-Tech, our team of EGSA certified generator technicians regularly field questions from clients eager to keep their systems operational. What follows are answers to some of the most common questions we receive.
Is Preventative Maintenance Necessary?
Absolutely! Preventative maintenance on single and parallel power generation systems involves sampling engine oil, inspecting for leaks, checking connections, testing belt tension, making sure the battery is charging properly, and dozens of other checks. Performing semi-annual and annual performance ensures the generator is capable of delivering the power you need. It’s also a requirement for most warranties.
What Happens When Problems Are Discovered?
When our generator technicians identify a problem, they notify you immediately and record it within the generator’s maintenance log. We will tell you the scope of the problem(s) and identify the necessary repair(s).
How Often Should a Backup Generator Be Operated?
It is advisable to run a backup generator once per week to ensure that it starts and functions correctly.
How Often Do Batteries Require Replacement?
Battery replacement depends on many factors, including size, usage, age, and quality. Generally speaking, most batteries need to be changed every 24 months, while some can last as long as 30 months.
Does the Transfer Switch Need Regular Testing?
Transfer switches should be tested once every month and as part of an annual maintenance program. It is vital because it ensures that if there is a loss of utility power, the transfer switch will operate correctly. Transfer switch testing should include a visual inspection of the transfer switch and its components, as well as cleaning and lubrication of all moving parts.
Does Testing the Transfer Switch Require Taking the Generator Offline?
Testing the transfer switch requires de-energizing the circuit. As such, it is necessary to take the generator offline during the testing procedure.
What Happens If the Transfer Switch Is Damaged and Needs Repairs?
If a transfer switch needs repairing or replacement, our generator technicians can install a temporary transfer switch until the original is repaired and ready for reinstallation, or the replacement arrives.
Does Gen-Tech Offer Maintenance Agreements?
We most certainly do! Our preventative maintenance agreements help protect your generators from damage, and your operations from disruptions. We can customize a plan to meet your specific needs and the requirements of your power generation systems.
Can Gen-Tech Perform Service During Off-Hours?
Our generator technicians are available 24/7 to handle our client’s needs. Whether it is the need to perform planned preventative maintenance and testing during off-hours to avoid service disruptions or perform emergency generator repairs over a holiday weekend, we are always ready to answer your call.
Do you still have questions about your power generation equipment that you would like to ask our generator technicians? Contact Gen-Tech Power Generation Specialists at (800) 625-8324, and we’ll give you the answers you need.